7 reasons customer experience and personalisation are critical for business Think you are great at customer service? You can bet your competitors are thinking the exact same thing!

Sharon spoke to Kochie’s Business Builders about the importance of understanding the changes in the post-pandemic the world, starting with your customers.

The way they experience your brand may well have shifted and now is a good time to review how that looks, both inside and outside your business.

Read the full article in Kochie’s Business Builders here